At Garmin Store, we’re committed to ensuring your complete satisfaction with our premium audio equipment. Just as we engineer our amplifiers, subwoofers, and audio connections for exceptional performance, we’ve designed our returns process to be straightforward and customer-focused.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:
- In its original condition
- Unused and in original packaging
- Including all original tags, accessories, and documentation
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Due to hygiene and product integrity concerns, the following items cannot be returned or exchanged:
- Bluetooth® Receivers (once opened due to pairing capabilities)
- Audio Connections that have been removed from original packaging
- Closeout Specials and clearance items (as clearly marked at time of purchase)
- Any products with removed or damaged serial numbers
Return Process
Follow these simple steps to initiate your return or exchange:
- Submit Return Request: Email our Customer Care Team at [email protected] with your return request using the template provided below
- Receive Authorization: We’ll respond within 24-48 hours with your Return Authorization Number and shipping instructions
- Package Your Item: Securely package the item in its original packaging with all accessories
- Ship to Us: Send the package to our address (provided in your authorization email) using a trackable shipping service
- Processing: Once received, we’ll process your return within 3-5 business days
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Refund Information
Refund Timeline
Once we receive and inspect your return, we’ll process your refund within:
- Credit Card Payments: 5-10 business days to appear on your statement
- PayPal Payments: 3-5 business days to process to your account
- JCB Payments: 7-10 business days for international processing
Refund Method
Refunds will be issued to your original payment method. If you paid with multiple methods, we’ll refund each accordingly.
Important: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your replacement item.
Exchange Process
Looking to exchange your item for a different model or accessory? The process is similar to returns:
- Follow the return process outlined above
- Clearly state in your email that you’re requesting an exchange and specify the desired replacement product
- We’ll process the exchange once we receive your returned item
- Any price differences will be charged or refunded accordingly
Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll contact you with alternatives or process a refund.
Defective Products
If you receive a defective amplifier, subwoofer, or audio component:
- Contact us immediately at [email protected]
- We may request photos or a video demonstrating the issue
- We’ll provide a prepaid shipping label for defective items
- You’ll receive a replacement or full refund at your preference
Return Request Template
Use the following template when emailing your return request to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Garmin Store Customer Care Team,
I would like to request a return/exchange for my recent purchase.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name and Model]
Reason for Return: [Please specify – Wrong Size, Defective, Changed Mind, etc.]
Preferred Resolution:
☐ Refund
☐ Exchange for: [Specific Product Requested]
Customer Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
I confirm that the item is in its original condition and packaging with all accessories included.
Thank you,
[Your Name]Return Shipping Address
After receiving your Return Authorization Number, please ship your return to:
Garmin Store Returns
3295 Scenicview Drive
Seattle, US 98161
United States
Please ensure you include your Return Authorization Number both inside the package and on the shipping label.
If you have any questions about our returns policy or need assistance with your return, our audio enthusiast support team is here to help. Contact us at [email protected] and we’ll ensure your experience remains as premium as our audio equipment.